1. How long will it take for my order to be processed?
  2. Do you customise orders? Can I change or add a gemstone that I want?
  3. Do you have gift cards?
  4. Can I personalise my order?
  5. Refund policy:
    1. What is your return policy
    2. What can I do if I have gone beyond my exchange time frame?
    3. How can I return my order?
    4. Who pays for return shipping?
    5. When will I receive my refund?
  6. Shipping:
    1. Hope long will it take to ship my order?
    2. What happens if my order gets lost?
    3. Will I get a tracking number?
    4. Where do you ship to?
    5. Do you take international orders?
    6. Do you ship to PO Boxes?