Shipping Policy

Shipping

Please note that we ship all orders from our Arkansas workshop Monday through Friday. All orders are usually shipped from our workshop within 1-2 business days (M-F) of the purchase date. If an order is placed after 1PM Central Time on Friday, it will be shipped the following week. If ordering Next Day Shipping before 1PM Central Time, the order will be shipped the same day.

For all made to order and custom-order items please allow 12 weeks from the order date (not including delivery time) for the item to ship. If you need to place an urgent order, please contact our Customer Service Team at shop@ajitroydesigns.com or at 501.372.7201.  Please note that processing time may take longer during the holiday season and during specific sales and promotions.   

Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country.  The agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees.

Once we hand-pack and prepare your package for shipping, we will hand it off to a third-party courier so that your package will arrive to you safe and sound! In the case that your package is lost or stolen in transit or upon arrival, Ajit Roy Designs does not take responsibility for it. All claims must be made through the carrier your package was shipped with.

Insurance

Choosing to insure your package is highly recommended to protect your order during the shipment process.